How will these tools help you?

In this course we'll give you the templates, resources, scripts and dialogues you need to communicate effectively and proactively with your clients and tenants to keep them well informed...

  • It's about what you say and how you say it

    Now more than ever, communicating with your clients will need to be your #1 priority. Access our carefully thought-out and curated email and SMS templates here, to keep the lines of communication open (and stronger than ever!) whilst navigating this crisis.

  • Be proactive, not reactive

    With processes and restrictions changing FAST at the moment, your communication needs to be even faster. We've taken the heavy lifting off you and your team, so that you can focus on being proactive with your communication, not reactive when emotions are running a little high.

Course curriculum

  • 1

    Owner Communication

    • Email - Initial update around agency approach to COVID-19

    • Email - 2nd update around agency approach to COVID-19

    • Email - 3rd update around agency approach to COVID-19 (moratorium on evictions)

    • Email - 4th update around agency approach to COVID-19

    • Email - 5th update around agency approach to COVID-19

    • Email - 6th update around agency approach to COVID-19

    • Email - 7th update around agency approach to COVID-19

    • Email - 8th update around agency approach to COVID-19

    • Email - 9th update around agency approach to COVID-19

    • Email - Tenants have advised they are good!

    • Email - When their tenant has been sent a Rental Relief Request form

    • Email - 10th update around agency approach to COVID-19

    • Email - with a link to the virtual routine inspection

    • Email - Confirmation of discussion about providing rental relief to tenant

    • Email - copy of Variation to Residential Tenancy Agreement for their records

    • Email - QLD Legislation Update (COVID-19 Emergency Response Bill)

    • Email - VIC Extension of moratorium on evictions

    • Email - QLD Changes to Temporary Legislation

    • Email - VIC Lockdown Feb 2021

    • Email - Update January 2022
  • 2

    Tenant Communication

    • Email - Request for Rent Reduction

    • Email - Asking tenant to complete relief application with form attached

    • Template/Form - Tenant Rental Relief Request

    • Email - Confirming receipt of tenant's completed application for rental relief

    • Email - copy of Variation to Residential Tenancy Agreement for their records

    • Email - Initial Update around agency approach to COVID-19

    • Email - Initial response to tenant's advice they wish to break their lease due to COVID-19

    • Email - 2nd communication confirming decision to break their lease

    • Email - Introducing virtual routine inspections

    • Email - Booking in their virtual routine inspection time

    • Email - Reminder email sent to tenant 48 hours before virtual routine inspection

    • Email - update around Government's announcement "No tenant will be evicted for 6 months"

    • Email - QLD Legislation Update (COVID-19 Emergency Response Bill)

    • Email - VIC Check in during lockdown

    • Email - QLD Advising Changes to Temporary Legislation

    • Email - VIC Lockdown Feb 2021

    • Email - Update January 2022
  • 3

    Tradies Communication

    • Email (Trades) - Update around agency approach to COVID-19
  • 4

    Agency Stuff

    • Template - Keeping Track of Rent Reduction Requests

Foundation X Membership

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Xpert Delivering this Course

Co-Founder and PM Xpert

Terri Handy

Terri Handy is obsessed with finding a simpler, easier and faster way to do things. It can become tedious for those who live with her at times but, she figures “hey, they benefit so what’s the big deal? “ A reformed Coke Zero addict but still battling the hold M&M Peanuts have over her, Terri has never understood the appeal of coffee but don’t mess with the way she brews her Green Tea with Rose Petal. Most of her career has involved customer service in one form or another, with stints as a Motelier, Agency Owner and even a tiny dabble in recruitment before firmly finding her place in helping to implement positive change in the property management industry.

Co-Founder and PM Xpert

Shonleigh Draper

Shonleigh Draper is a loving wife, doting Mama, a passionate Client & Talent Advisor and Director at ThinkRed Recruitment, Co-Founder of pmXcite, a pro muffin baker and coffee enthusiastic/coffee snob. With an expensive PR & Marketing Degree under her belt (that she's never actually used), a brain full of big ideas around empowering women in property in all aspects of their lives, and an extensive background in sales, recruitment and real estate, Shonleigh is obsessed with being in the business of 'humans'.