How will this course help you?

If you are looking to improve your communication skills and creating raving fans as clients, you will love the tips and ideas outlined in this course about that secret ingredient, Tone.

  • Email without misunderstanding

    Get your message across, the way you mean it - the first time.

  • Create solid relationships

    Adjust your tone to suit the situation so your clients like and trust you

  • No stress phone calls

    Pick up the phone with confidence and achieve the results you are after

What's in this Foundation X Course?

This course has 10 short lessons and will take you around 28 minutes to complete and implement into your daily routine

  • 1

    Watch your tone young lady!

    • Introduction

    • What is tone anyway?

    • Tone in Emails

    • Xample - Email Notification to Tenant of Routine Inspection

    • Tone over the phone

    • Xample - Scripts to use when a tenant wants to change the date of their Routine Inspection

    • Xercise - Practice makes perfect

    • Feedback

Foundation X Membership

Get access to ALL Foundation X courses and exclusive pmXcite partner perX today! Click below to find out what's included in your monthly membership.

Xpert Delivering this Course

Co-Founder and PM Xpert

Terri Handy

Terri Handy is obsessed with finding a simpler, easier and faster way to do things. It can become tedious for those who live with her at times but, she figures “hey, they benefit so what’s the big deal? “ A reformed Coke Zero addict but still battling the hold M&M Peanuts have over her, Terri has never understood the appeal of coffee but don’t mess with the way she brews her Green Tea with Rose Petal. Most of her career has involved customer service in one form or another, with stints as a Motelier, Agency Owner and even a tiny dabble in recruitment before firmly finding her place in helping to implement positive change in the property management industry.